Scott Brothers Entertainment Inc. (“SBE”) is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.
SBE understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
SBE is committed to complying with both the Ontario Human Rights Code and the AODA.
SBE is committed to excellence in serving all customers including people with disabilities.
Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.
Assistive devices
People with disabilities may use their personal assistive devices when accessing our goods, services or facilities.
In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services or facilities.
Communication
We will communicate with people with disabilities in ways that take into account their disability. This means employees will communicate in a way that enables people with disabilities to receive and request information. We will work with the person with a disability to determine what method of communication works for them.
Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
When we cannot easily identify that an animal is a service animal, our staff may ask a person to provide documentation (template, letter or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.
A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.
A “regulated health professional” is defined as a member of one of the following colleges:
- College of Audiologists and Speech-Language Pathologists of Ontario
- College of Chiropractors of Ontario
- College of Nurses of Ontario
- College of Occupational Therapists of Ontario
- College of Optometrists of Ontario
- College of Physicians and Surgeons of Ontario
- College of Physiotherapists of Ontario
- College of Psychologists of Ontario
- College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario
If service animals are prohibited by another law, we will do the following to ensure people with disabilities can access our goods, services or facilities:
- The service animal will rest in an area that is safe, and one of our staff will assist the person while they are separated from their service animal
- One of our staff will serve the person in an area where the service animal is permitted.
Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities (e.g. offices, production sets), SBE will promptly notify customers. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be posted prominently on SBE’s office front door. If the disruption lasts more than 48 hours, a notice will be emailed to those expected to visit the impacted facilities.
Training
SBE will provide training on the AODA and accessibility to:
- all employees and independent contractors;
- anyone involved in developing our policies; and
- anyone who provides goods, services or facilities to customers on our behalf.
Training will include:
- The purpose of the AODA and the requirements of the customer service standard
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- How to use the equipment or devices available on-site or otherwise that may help with providing goods, services or facilities to people with disabilities.
- What to do if a person with a disability is having difficulty in accessing SBE’s goods, services or facilities
Staff will also be trained when changes are made to our accessible customer service policies.
Feedback process
SBE welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.
Customers will be notified of how to provide feedback in a format that addresses their needs, including by email and/or by phone.
Customers who wish to provide feedback on the way SBE provides goods, services or facilities to people with disabilities can provide feedback in a format that addresses their needs, including by email and/or by phone. When you contact SBE, please make sure to include the following:
- The nature of the accessibility issue;
- The format in which you prefer to receive a response;
- The web address or other issue you are emailing about; and
- How we can contact you.
SBE will work with you to try to provide the information you seek through a communication method that works for you and is consistent with applicable law.
All feedback, including complaints, will be directed to SBE’s Office Manager. Customers can expect to hear back within ten (10) business days.
SBE will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.
Notice of availability of documents
All documents related to accessible customer service are available upon request by emailing: info@sbentertainment.com or by calling (416) 925-4949. SBE will provide this document in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.
Modifications to this or other policies
Any policies of SBE that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.